Cuddle’s policies explain how the Service works, what rules apply, how personal information is handled, how purchases work, what conduct is prohibited, what safety limitations apply, and how to contact Cuddle.
You can usually find Cuddle’s policies through the website footer, Legal pages, Help Center links, checkout disclosures, product disclosures, account notices, or the links below.
Main policies
Terms of Service
The Terms of Service explain the main rules for accessing and using Cuddle.
They cover topics including:
eligibility and the 18+ requirement;
accounts and account security;
profiles and member content;
Incoming Likes, Likes Back, First Likes, Matches, and messaging;
Free Access and Premium;
safety tools and moderation;
account restrictions and enforcement;
dispute resolution; and
other legal terms.
Start here if you want to understand the general rules that apply to Cuddle.
Privacy Policy
The Privacy Policy explains how Cuddle collects, uses, discloses, retains, protects, deletes, and otherwise processes personal information.
Use this page if your question involves:
invite-request information;
account or profile information;
messages or interaction records;
safety, moderation, or support records;
purchase and billing records;
cookies and similar technologies;
account review information;
privacy rights; or
data requests.
Cuddle Access & Pricing
The Cuddle Access & Pricing page explains Cuddle’s current access options, prices, access periods, and included functionality.
Cuddle currently provides:
Free Access; and
optional Premium.
Free Access includes eligible Incoming Like review, Likes Back, Matches, and messaging with matched members.
Premium permits eligible members to send First Likes, subject to the applicable daily limit and other restrictions.
Use this page if you want to understand:
what is included with Free Access;
what Premium includes;
the current Premium price;
the Premium access period;
whether a purchase automatically renews;
applicable taxes or fees;
the CUDDLE billing descriptor; or
current feature availability.
Purchase, Billing, Cancellation & Refund Terms
The Purchase, Billing, Cancellation & Refund Terms explain the rules that apply to purchases made through Cuddle’s authorized checkout.
They cover topics including:
checkout and payment authorization;
prices, taxes, and fees;
receipts and billing descriptors;
digital delivery and activation;
refunds;
statutory cancellation rights;
duplicate or unauthorized charges;
billing errors;
chargebacks;
payment disputes; and
payment-risk controls.
Use this page if your question involves a Cuddle purchase, charge, refund, cancellation right, receipt, or payment dispute.
Paid Features Terms
The Paid Features Terms explain how Cuddle-operated paid and controlled-access functionality works.
Cuddle’s current purchased Paid Feature is Premium.
These terms cover:
Premium functionality;
First-Like access;
daily allowances;
activation and expiration;
access periods;
feature availability;
promotional or complimentary access;
product tests;
non-transferability; and
feature-specific restrictions.
Use this page if your question involves Premium functionality, First Likes, access limits, expiration, promotions, or feature availability.
Prohibited Services, Payments & Commerce Policy
The Prohibited Services, Payments & Commerce Policy explains activities that may not be offered, requested, arranged, promoted, facilitated, or completed through or in connection with Cuddle.
The policy addresses topics including:
sexual or escort services;
adult-content monetization;
compensated dating;
sugar arrangements;
paid companionship;
payments to or for another member;
user-to-user transfers of value;
external payment requests;
commercial solicitation;
marketplace activity;
stored value or wallets;
cryptocurrency;
payment facilitation; and
financial products or services.
Use this page if your question involves money, gifts, commercial activity, external payments, paid interactions, or another potentially prohibited arrangement.
Community Guidelines
The Community Guidelines explain the behavior and content standards that apply to Cuddle members.
They cover topics including:
respectful communication;
profiles and profile content;
messages and member interactions;
consent and personal boundaries;
harassment and threats;
impersonation and misleading conduct;
scams and exploitation;
reporting and blocking;
account conduct; and
community safety.
Use this page if your question is about what behavior or content is permitted on Cuddle.
Safety Tips / Dating Safety Notice
The Safety Tips / Dating Safety Notice provides practical guidance for using Cuddle more safely.
It addresses topics including:
account and password safety;
communicating with members;
sharing personal information;
photo sharing;
moving conversations off Cuddle;
meeting another member;
financial scams;
reporting and blocking;
emergency limitations; and
the limits of Cuddle’s safety tools.
Use this page if something feels suspicious, uncomfortable, unsafe, or inconsistent with your boundaries.
Criminal Background Screening Disclosure
The Criminal Background Screening Disclosure explains the limits of Cuddle’s screening, account-review, verification, moderation, and safety processes.
Cuddle does not conduct criminal background checks or sex-offender-registry checks on every member.
A profile, review, badge, account indicator, or safety tool does not guarantee another member’s identity, background, intentions, truthfulness, safety, or future conduct.
Use this page if you want to understand what Cuddle does and does not check.
State-Specific Terms & Cancellation Notices
The State-Specific Terms & Cancellation Notices explain state-specific notices and non-waivable rights that may apply.
They may address topics including:
statutory cancellation rights;
refunds;
death, disability, or relocation rights;
dating-service or social-referral-service notices;
screening and safety notices;
privacy rights;
dispute rights; and
other state-specific protections.
Use this page if your question depends on the law of your state or a statutory cancellation right.
Cookie / Tracking Policy
The Cookie / Tracking Policy explains Cuddle’s use of cookies and similar technologies.
It covers topics including:
essential cookies;
account and login functionality;
security and fraud prevention;
analytics;
checkout and payment-related technologies;
browser controls;
cookie preferences;
opt-out signals; and
the effects of disabling cookies.
Use this page if your question involves cookies, browser settings, analytics, or tracking choices.
Copyright / IP Complaints
The Copyright / IP Complaints page explains how to report content or conduct that may violate copyright or other rights.
It addresses topics including:
copyright complaints;
trademark and brand complaints;
impersonation;
names and likenesses;
privacy-related rights;
non-consensual intimate imagery;
supporting information; and
available complaint channels.
Use this page if your question involves photos, content, names, trademarks, impersonation, or another rights-related concern.
Contact / Legal Notices
The Contact / Legal Notices identify Cuddle’s official contact channels and routing instructions.
They explain where to send:
general support requests;
billing and refund questions;
statutory cancellation requests;
privacy and data-rights requests;
safety reports;
security reports;
copyright and other rights complaints;
eligible enforcement appeals;
formal legal notices; and
arbitration-related communications.
Use this page if you are not sure which Cuddle channel applies to your request.
Which page should I check first?
If you are not sure where to start:
for general Service rules, read the Terms of Service;
for personal-information or data questions, read the Privacy Policy;
for current prices or access options, read Cuddle Access & Pricing;
for billing, refunds, or cancellation rights, read the Purchase Terms;
for Premium or First-Like questions, read the Paid Features Terms;
for prohibited payments, paid interactions, or commercial conduct, read the Prohibited Services, Payments & Commerce Policy;
for member behavior rules, read the Community Guidelines;
for practical safety guidance, read the Safety Tips / Dating Safety Notice;
for screening limitations, read the Criminal Background Screening Disclosure;
for state-specific rights, read the State-Specific Terms & Cancellation Notices;
for cookie choices, read the Cookie / Tracking Policy;
for copyright, impersonation, or other rights complaints, read the Copyright / IP Complaints page; and
for official contact channels, read the Contact / Legal Notices.
More specific terms, checkout disclosures, purchase-specific terms, state-specific notices, and applicable law may control the particular subject they address.
Need help?
For general support, contact:
For privacy or data-rights requests, contact:
For billing, refund, duplicate-charge, unauthorized-charge, chargeback, or payment-dispute questions involving a Cuddle purchase, contact:
For statutory cancellation requests or another cancellation right provided by law, contact:
For safety concerns, use the reporting tools available through the Service or contact:
Cuddle’s support and reporting channels are not emergency-response services and may not be monitored in real time.
If there is immediate danger or an urgent need for emergency assistance, contact local emergency services.