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Free Access

Learn what Free Access includes on Cuddle, how Incoming Likes, Likes Back, Matches, and messaging work, how Free Access differs from Premium, and what limits may apply.

Cuddle currently provides Free Access and optional Premium to eligible adults located in the United States.

Free Access allows eligible members to use core Cuddle functionality without purchasing Premium.

Free Access is not a subscription, paid trial, recurring purchase, or automatic trial-to-paid arrangement.

What Free Access currently includes

Subject to eligibility, account status, feature availability, technical requirements, safety controls, moderation, and other applicable restrictions, Free Access currently includes:

  • creating and managing an account;

  • creating and managing a profile;

  • browsing and viewing available profiles;

  • reviewing Incoming Likes;

  • viewing the profiles of members who sent Incoming Likes;

  • sending Likes Back;

  • forming Matches;

  • messaging matched members without a plan-based message-count limit;

  • using available photo-sharing controls where supported;

  • managing basic account, privacy, security, and communication settings;

  • reporting concerns;

  • blocking members;

  • unmatching where supported;

  • using basic account-security and safety tools; and

  • accessing available support channels.

Free Access does not guarantee that every feature will be available for every account, device, browser, location, or Service configuration.

How Likes work with Free Access

Whether a Like is available through Free Access or requires Premium depends on whether the other member has already sent you an Incoming Like.

Incoming Like

An “Incoming Like” is a Like another member has already sent to you.

Eligible Free Access currently allows you to:

  • review the Incoming Like;

  • view the profile of the member who sent it;

  • send that member a Like Back;

  • pass;

  • block the member;

  • report a concern; or

  • take another action made available through the Service.

Reviewing an Incoming Like does not require Premium.

An Incoming Like does not guarantee that the sender remains active, eligible, available, interested, truthful, or able to form a Match or communicate.

Like Back

A “Like Back” is a Like you send to a member who has already sent you an Incoming Like.

Sending a Like Back is included in eligible Free Access.

You do not need Premium solely to:

  • send a Like Back;

  • form the resulting Match; or

  • message the matched member.

If you send a Like Back, the two members have mutually Liked each other and the Service may form a Match.

First Like

A “First Like” is a Like you initiate toward a member who has not already sent you an Incoming Like.

Sending a First Like generally requires:

  • active Premium; or

  • another form of First-Like access expressly authorized by Cuddle.

Free Access does not currently include a general daily allowance for initiating First Likes toward members who have not already Liked you.

Cuddle may occasionally provide promotional, complimentary, preview, product-test, or other authorized First-Like access under separately disclosed terms.

Receiving promotional or complimentary access does not automatically create a paid purchase or authorize a future charge.

Match

A “Match” is formed when the Service indicates that two members have mutually Liked each other.

A Match may form when:

  • another member sends you an Incoming Like and you send a Like Back; or

  • a member sends a First Like and the receiving member sends a Like Back.

Forming a Match through an eligible Like Back is included in Free Access.

A Match may permit the matched members to message each other through the Service where messaging is available.

Does messaging require Premium?

No.

Messaging with matched members is included in eligible Free Access.

Premium is not required solely to:

  • review an Incoming Like;

  • view the sender’s profile;

  • send a Like Back;

  • form a Match; or

  • message a matched member.

Messaging remains available through eligible Free Access regardless of whether the Match resulted from:

  • a Like Back sent through Free Access; or

  • a First Like sent by a member with Premium or another authorized form of First-Like access.

Premium expiration does not, by itself, remove an existing Match, delete an existing conversation, or prevent eligible messaging between matched members.

What does “no plan-based message-count limit” mean?

Matched-member messaging is available without a plan-based message-count limit.

This means Cuddle does not assign a different number of matched-member messages solely because an account has Free Access or Premium.

It does not mean that messaging is unrestricted.

Messaging remains subject to:

  • an active and available Match;

  • account eligibility;

  • account status;

  • blocks and unmatches;

  • anti-spam controls;

  • anti-abuse controls;

  • rate limits;

  • safety rules;

  • moderation;

  • technical capacity;

  • link or attachment restrictions;

  • fraud-prevention controls;

  • payment-risk controls;

  • product configuration;

  • legal requirements; and

  • Cuddle’s applicable Terms and policies.

Cuddle may delay, filter, restrict, remove, preserve, or make a message unavailable where reasonably necessary and permitted by applicable terms and law.

You may not use bots, scripts, unauthorized automation, duplicate accounts, account farms, mass-distributed messages, or other workarounds to evade messaging limits or Service restrictions.

What is Premium?

Premium is Cuddle’s current optional purchased Paid Feature.

While active, Premium currently allows an eligible member to send up to ten (10) First Likes per day, subject to:

  • the applicable daily reset schedule;

  • the Premium access period;

  • the remaining First-Like allowance;

  • account eligibility;

  • account status;

  • technical availability;

  • recipient availability;

  • blocks and unmatches;

  • safety controls;

  • moderation;

  • anti-spam and anti-abuse controls;

  • fraud-prevention and payment-risk controls;

  • legal requirements; and

  • other applicable restrictions.

Premium also includes eligible Free Access functionality.

Premium does not control access to:

  • Incoming Likes;

  • the profiles of members who sent Incoming Likes;

  • Likes Back;

  • Matches; or

  • messaging between matched members.

Those functions remain part of eligible Free Access.

Premium is account-level digital functionality operated by Cuddle. It is not payment for access to a specific member.

Current Premium pricing, access periods, applicable taxes or fees, First-Like limits, reset information, expiration details, and other material terms are shown on the Cuddle Access & Pricing page, at checkout, in applicable product disclosures, or in purchase records.

Does Free Access require payment?

No purchase is required solely to use eligible Free Access functionality.

Free Access does not automatically become Premium.

Using Free Access does not, by itself:

  • create a paid subscription;

  • authorize a Premium purchase;

  • authorize a recurring charge;

  • authorize automatic renewal;

  • authorize automatic repurchase;

  • authorize automatic trial-to-paid conversion; or

  • authorize a future payment.

Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic repurchase, automatic trial-to-paid conversion, or external purchase channels.

A Premium purchase requires a separate checkout and payment authorization.

The total amount displayed at checkout is charged only when you authorize the applicable purchase.

Is Free Access a free trial?

No.

Free Access is an access level, not a free trial that automatically converts into paid access.

Cuddle may separately offer:

  • promotional access;

  • complimentary access;

  • preview access;

  • limited-time offers;

  • discounts;

  • product tests; or

  • other controlled access.

Any such offer is subject to the terms disclosed with that offer.

Unless Cuddle clearly states otherwise and you separately authorize a purchase, promotional, complimentary, preview, or product-test access:

  • does not become paid access;

  • does not create a subscription;

  • does not automatically renew;

  • does not authorize automatic repurchase;

  • does not authorize automatic trial-to-paid conversion; and

  • does not authorize a future charge.

Does Free Access expire?

Free Access does not have the same purchased 30-day access period that applies to Premium.

However, Free Access is not guaranteed to remain available indefinitely or without restriction.

Your ability to use Free Access remains subject to:

  • continuing eligibility;

  • account status;

  • compliance with Cuddle’s Terms and policies;

  • feature availability;

  • technical capacity;

  • safety and moderation controls;

  • fraud-prevention and payment-risk controls;

  • operational requirements;

  • legal requirements; and

  • continued availability of the Service.

Cuddle may update, replace, limit, test, suspend, or discontinue functionality where permitted by applicable terms and law.

Closing or deleting your account, becoming ineligible, violating applicable policies, or becoming subject to an account restriction may end or limit Free Access.

What happens when Premium expires?

Purchased Premium is currently fixed-term, non-renewing digital access.

When Premium expires:

  • Premium First-Like access ends;

  • any remaining First-Like allowance may expire;

  • no automatic renewal charge occurs;

  • the account may return to eligible Free Access; and

  • continued purchased Premium access requires a new checkout and separate payment authorization.

Premium expiration does not, by itself:

  • remove an eligible Incoming Like;

  • prevent an eligible Like Back;

  • remove an existing Match;

  • delete an existing conversation;

  • prevent eligible matched-member messaging;

  • remove basic reporting or blocking tools; or

  • close your account.

A separate block, unmatch, account deletion, eligibility issue, account restriction, moderation action, safety action, technical limitation, suspension, or termination may still affect those functions.

Safety tools do not require Premium

Cuddle does not require Premium solely to:

  • submit a safety report;

  • block another member;

  • unmatch where supported;

  • report suspected fraud or prohibited conduct;

  • report suspected minor use;

  • report harassment or threats; or

  • access basic account-security and safety information.

Reporting, blocking, unmatching, account-security, and safety tools may still be subject to:

  • account status;

  • technical availability;

  • misuse controls;

  • legal requirements; and

  • other applicable restrictions.

Paid Features do not replace:

  • your own judgment;

  • personal safety practices;

  • account-security practices;

  • reporting or blocking tools;

  • professional assistance;

  • law enforcement; or

  • emergency services.

Cuddle’s reporting, support, safety, security, privacy, and billing channels are not emergency-response services and may not be monitored in real time.

If you or another person is in immediate danger or needs urgent assistance, contact local emergency services.

When Free Access may be limited

Free Access or a particular Free Access feature may be delayed, restricted, suspended, or unavailable because of:

  • failure to satisfy eligibility requirements;

  • account status;

  • incomplete or inaccurate account information;

  • account-quality review;

  • account-security concerns;

  • suspected unauthorized access;

  • safety concerns;

  • moderation;

  • reports or complaints;

  • suspected spam or automation;

  • suspected scams or fraud;

  • suspected restriction evasion;

  • prohibited payments or commercial activity;

  • payment-risk concerns;

  • technical limits;

  • browser or device compatibility;

  • Service maintenance;

  • product configuration;

  • product testing;

  • legal or regulatory requirements;

  • sanctions or location restrictions;

  • operational requirements; or

  • Service availability.

Depending on the circumstances, Cuddle may limit:

  • profile creation or publication;

  • profile visibility;

  • profile discovery;

  • Incoming Likes;

  • Likes Back;

  • Matches;

  • messaging;

  • photo sharing;

  • uploads;

  • account settings;

  • checkout;

  • Premium eligibility;

  • support processes; or

  • access to the account or Service.

Active or prior Premium does not override a safety, moderation, account, technical, fraud-prevention, payment-risk, or legal restriction.

Why a feature may not appear

A Free Access feature may not appear or work as expected because:

  • the feature is not available for your account;

  • your account is incomplete or under review;

  • the relevant profile or member is no longer available;

  • a block or unmatch applies;

  • your browser or device is unsupported or outdated;

  • a technical or synchronization issue occurred;

  • a safety or moderation restriction applies;

  • anti-spam or anti-abuse controls apply;

  • Cuddle is testing or updating functionality;

  • applicable law or another legal requirement applies; or

  • the Service is temporarily unavailable.

Not every feature, interface, label, or control will necessarily appear in the same way for every account, browser, device, or product configuration.

Cuddle may use different labels or layouts for substantially similar functionality.

What Free Access does not guarantee

Free Access does not guarantee:

  • profile approval;

  • profile publication;

  • profile visibility;

  • discovery placement;

  • profile views;

  • Incoming Likes;

  • Likes Back;

  • First Likes;

  • Matches;

  • messages;

  • message delivery;

  • replies;

  • conversations;

  • meetings;

  • dates;

  • relationships;

  • compatibility;

  • identity;

  • age;

  • location;

  • relationship or marital status;

  • intentions;

  • truthfulness;

  • background;

  • safety; or

  • any particular outcome.

Other members independently decide whether to:

  • view your profile;

  • send a Like;

  • send a Like Back;

  • form a Match;

  • send a message;

  • reply;

  • continue communicating;

  • share information or photos;

  • unmatch;

  • block;

  • report a concern;

  • meet; or

  • take another action.

No member is required to communicate with you or take another action because you have Free Access, Premium, a Match, or a prior conversation.

Free Access is not verification or screening

Access to Cuddle does not mean that Cuddle has comprehensively verified, screened, endorsed, approved, or guaranteed a member.

A profile, photo, Incoming Like, Like Back, Match, message, account review, badge, account indicator, Premium purchase, safety tool, or support response does not guarantee another member’s:

  • identity;

  • age;

  • location;

  • relationship or marital status;

  • account ownership;

  • ownership of a photo;

  • background;

  • criminal history;

  • sex-offender status;

  • intentions;

  • truthfulness;

  • compatibility;

  • safety; or

  • future conduct.

Cuddle does not conduct criminal background checks or sex-offender-registry checks on every member.

Use your own judgment, protect sensitive information, communicate at a pace that feels appropriate, respect boundaries, and use available reporting, blocking, unmatching, and safety tools.

Personal and non-commercial use

Free Access is provided for lawful, personal, individual, and non-commercial use.

You may not use Free Access, your profile, Likes, Matches, messages, photo-sharing controls, reports, or other Service functionality for:

  • advertising;

  • commercial solicitation;

  • lead generation;

  • recruitment;

  • fundraising;

  • marketplace activity;

  • user or creator monetization;

  • external checkout;

  • paid access to another member;

  • compensated dating;

  • sugar arrangements;

  • escort or sexual services;

  • paid companionship;

  • adult-content monetization;

  • payment facilitation;

  • user-to-user transfers of value;

  • financial products or services;

  • scams or fraud; or

  • another prohibited activity.

You may not sell, rent, share, transfer, trade, broker, lend, or otherwise make your:

  • account;

  • profile;

  • login credentials;

  • messaging access;

  • Match access;

  • Premium access;

  • promotional or complimentary access;

  • review status; or

  • another account-related feature or benefit

available to another person.

Free Access does not enable user payments

Cuddle does not charge one member for access to another member.

Free Access and Premium are Cuddle-operated Service functionality.

A Cuddle Premium purchase is a payment to Third Hub US, Inc., d/b/a Cuddle for Cuddle-operated digital functionality. It is not payment to or for another member.

Free Access and Premium do not provide or authorize:

  • user-to-user payments;

  • peer-to-peer payments;

  • tips;

  • gifts;

  • donations;

  • reimbursements;

  • payouts;

  • creator payments;

  • cash-outs;

  • stored value;

  • wallet balances;

  • virtual credits;

  • gift cards;

  • cryptocurrency;

  • payment facilitation;

  • marketplace payments;

  • paid meetings;

  • paid dates;

  • compensated dating;

  • sugar arrangements;

  • escort or sexual services;

  • paid companionship; or

  • adult-content monetization.

Do not send money, gift cards, cryptocurrency, payment credentials, authentication codes, wallet credentials, or anything else of value to another member.

If another member requests money or directs you to an external payment method, do not proceed. Use Cuddle’s reporting and blocking tools.

If Free Access is not working

If a Free Access feature is not loading or working as expected, you can try:

  1. Confirm that your account remains eligible and accessible.

  2. Review any account, safety, moderation, or technical notice.

  3. Confirm that the relevant profile, Incoming Like, Match, or conversation remains available.

  4. Confirm that no block or unmatch applies.

  5. Refresh the page.

  6. Check your internet connection.

  7. Update your browser.

  8. Clear your browser cache or cookies where appropriate.

  9. Sign out and sign back in.

  10. Try another supported browser.

  11. Contact Cuddle Support if the issue continues.

Deleting cookies or changing browser settings may affect:

  • login sessions;

  • saved preferences;

  • cookie choices;

  • account-security tools;

  • checkout; or

  • other Service functionality.

You do not need to purchase Premium solely to troubleshoot an eligible Free Access feature.

Do not create another account, use another person’s account, or use an unofficial tool to bypass an account, feature, safety, moderation, or technical restriction.

Learn more

For more information, review Cuddle’s:

Need help?

For general Free Access, profile, matching, messaging, or account-support questions, contact:

[email protected]

For safety concerns, use the reporting tools available through the Service or contact:

[email protected]

For suspected unauthorized access, phishing, credential theft, or another account-security concern, contact:

[email protected]

For privacy questions or data-rights requests, contact:

[email protected]

For billing, refund, duplicate-charge, unauthorized-charge, chargeback, or payment-dispute questions involving a Cuddle purchase, contact:

[email protected]

Cuddle’s support, safety, security, privacy, and billing channels are not emergency-response services and may not be monitored in real time.

If there is immediate danger or an urgent need for emergency assistance, contact local emergency services.

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