A payment may be declined because of insufficient funds, an expired or restricted payment method, incorrect billing details, bank or card-network rules, fraud checks, or a technical issue.
Check that your billing information is correct and your payment method is valid. Use only the payment options shown in Cuddle’s checkout. Your bank or payment provider may be able to explain a decline or help resolve it.
For a failed renewal, we or our payment processors may retry the authorized charge. Updating your payment method may allow a pending charge to be retried. Premium may not start or continue if payment isn’t completed.
If you still need help, contact [email protected]. Include the error message and approximate transaction time. Don’t send full card numbers, security codes, bank credentials, passwords, or authentication codes.