Why might a feature be unavailable?
A feature may be unavailable, delayed, limited, or displayed differently depending on factors such as:
account eligibility or account status;
browser, device, or technical compatibility;
blocks or unmatches;
safety, moderation, or anti-spam controls;
fraud-prevention or payment-risk controls;
Service maintenance or technical capacity;
product testing or phased feature updates;
legal requirements; or
other operational restrictions.
Not every account will necessarily see the same controls, labels, layout, or functionality at the same time.
What functionality is currently available?
Subject to account status and applicable restrictions, eligible Free Access currently includes:
browsing and viewing profiles;
reviewing Incoming Likes;
sending Likes Back;
forming Matches;
messaging matched members; and
using available reporting, blocking, unmatching, and safety tools.
Premium currently allows an eligible member to send up to ten (10) First Likes per day.
A First Like is a Like initiated toward a member who has not already sent you an Incoming Like.
Current functionality and purchase terms are shown on the Cuddle Access & Pricing page and, where applicable, at checkout.
Can Cuddle change a feature?
Yes.
Cuddle may test, update, add, rename, redesign, limit, suspend, replace, or discontinue features where permitted by applicable law and Cuddle’s Terms.
Changes may be introduced gradually and may not appear for every account at the same time.
Cuddle may also apply reasonable:
daily limits;
rate limits;
anti-spam controls;
account-security controls;
safety restrictions; and
abuse-prevention measures.
What happens to an active Premium purchase?
A future product or pricing change does not increase the amount already authorized for a completed one-time Premium purchase.
Cuddle will not shorten an active purchased Premium period solely because it later changes the publicly offered price or package.
If purchased Premium becomes materially unavailable because of a verified Cuddle-controlled technical issue, Cuddle may first try to:
restore the affected functionality;
correct the access record;
reactivate access;
extend access where appropriate; or
provide another remedy required by the applicable Purchase Terms or law.
Account, safety, moderation, payment, or legal restrictions may still affect Premium functionality.
Are particular features guaranteed?
No.
Cuddle does not guarantee that every feature will:
remain available indefinitely;
appear on every device or account;
operate without interruption;
be offered under the same name or design; or
produce Likes, Matches, messages, replies, or another particular outcome.
Learn more
Review Cuddle’s:
Paid Features Terms; and
Need help?
For general feature or technical questions, contact:
For a problem involving purchased Premium access, contact: