Check the charge against your purchase confirmation and subscription details, if available. Cuddle charges may appear as “CUDDLE,” although statement wording can vary.
For an incorrect amount, duplicate charge, or other billing error, contact [email protected] promptly.
If you believe a charge was unauthorized, contact your bank or payment provider promptly and notify [email protected]. You don’t need to wait for Cuddle’s response before contacting your provider.
Include the charge date, amount, transaction reference if available, and a short explanation. Add your account contact details if you have a Cuddle account. Don’t send full card numbers, security codes, bank credentials, passwords, authentication codes, ID documents, or review photos.
We’ll correct confirmed billing errors and provide any remedy required by law. Reporting a charge doesn’t automatically cancel Premium. To stop future renewals, use the cancellation option or ask [email protected] for help.