Premium charges are generally non-refundable, including for unused time, unused First Likes, or not receiving Matches or replies. Exceptions apply where required by law, provided in our State-Specific Terms & Cancellation Notices or a specific offer, or expressly approved by Cuddle.
Canceling Premium stops future renewals once processed but doesn’t automatically refund a previous charge. A refund request also doesn’t automatically cancel your subscription.
To request a review, contact [email protected]. Include your account contact details, charge date, amount, transaction reference if available, and the reason for your request. Don’t send full card numbers, security codes, bank credentials, passwords, authentication codes, ID documents, or review photos.
Report billing errors or technical problems affecting Premium promptly. Depending on the issue, a remedy may include restored access, an extension, a credit, or a refund.
For state-law cancellation rights, follow our State-Specific Terms & Cancellation Notices or contact [email protected].
Approved refunds generally return to the original payment method. Processing times vary.