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Payment safety basics

Learn how to recognize legitimate Cuddle purchases, avoid payment scams, protect your financial information, and report suspicious payment requests.

Cuddle purchases are payments to Cuddle for Cuddle-operated digital functionality.

They are not payments to or for another member.

Use only Cuddle’s authorized checkout

Cuddle currently sells optional Premium only through Cuddle’s authorized checkout.

Before authorizing a purchase, checkout will show the applicable product, access period, price, taxes or fees, and other material purchase terms.

Do not treat any of the following as an authorized Cuddle checkout:

  • a payment link sent by another member;

  • a QR code;

  • a payment-app username or handle;

  • a bank-transfer request;

  • a wallet address;

  • a gift-card request;

  • an invoice from another member; or

  • an external checkout page.

A payment made outside Cuddle’s authorized checkout is not a Cuddle purchase and does not activate, renew, extend, restore, or transfer Premium.

Do not send money or value to another member

Do not send or provide another member with:

  • money;

  • gift cards or prepaid cards;

  • cryptocurrency or digital assets;

  • bank or wire transfers;

  • payment-app or wallet transfers;

  • deposits, fees, loans, or reimbursements;

  • payment credentials;

  • authentication or verification codes; or

  • anything else of value.

Cuddle does not provide or authorize payments between members.

Another member may not require payment for:

  • a Like or Match;

  • a message or reply;

  • continued communication;

  • photo access;

  • a meeting or date;

  • companionship;

  • verification;

  • transportation or travel;

  • an emergency; or

  • another interaction.

Watch for common warning signs

Be cautious if someone:

  • asks for urgent financial help;

  • creates a medical, travel, legal, military, family, or financial emergency;

  • asks you to move quickly to another service;

  • sends a payment link, QR code, wallet address, or payment handle;

  • asks for gift cards, cryptocurrency, or a wire transfer;

  • asks for your payment information or authentication codes;

  • claims that you must pay a verification or safety fee;

  • asks you to pay before they will continue communicating;

  • promises to repay or refund you later;

  • asks you to conceal the payment; or

  • pressures, threatens, or manipulates you after you decline.

A request does not become safe or permitted because it is described as personal, romantic, voluntary, temporary, refundable, or urgent.

Protect your payment information

Never share the following with another member:

  • your full payment-card number;

  • your card security code;

  • bank-account credentials;

  • payment-account passwords;

  • authentication or verification codes;

  • private keys;

  • wallet credentials; or

  • account-recovery information.

Do not enter payment or login information into a link sent by another member or displayed on an unofficial page.

Cuddle will not require you to send payment credentials or authentication codes to another member.

If you already sent money or information

Act promptly if you sent money, gift cards, cryptocurrency, payment credentials, authentication codes, or anything else of value.

You should consider:

  1. stopping communication with the member;

  2. blocking and reporting the account;

  3. preserving relevant messages, receipts, links, and screenshots where safe;

  4. contacting your bank, card issuer, payment app, wallet provider, or payment service;

  5. changing affected passwords or authentication methods; and

  6. contacting appropriate authorities if you believe fraud or another crime occurred.

Cuddle may have limited or no ability to stop, reverse, refund, trace, or recover a payment made outside its authorized checkout.

Reporting a payment request

Use Cuddle’s reporting tools if another member requests money, gift cards, cryptocurrency, payment credentials, authentication codes, or participation in another financial transaction.

You may also contact:

[email protected]

Include information such as:

  • the profile or account involved;

  • the approximate date and time;

  • a short description of the request;

  • the relevant message, link, payment handle, or QR code; and

  • whether you sent anything of value.

Do not send full payment-card details, passwords, authentication codes, bank credentials, private keys, government identification, or other unnecessary sensitive information through ordinary email.

Questions about a Cuddle purchase

For an incorrect, duplicate, unrecognized, or unauthorized charge made through Cuddle’s checkout, contact:

[email protected]

A billing issue involving a direct Cuddle purchase is separate from a payment or transfer made to another member.

Need help?

For suspicious payment requests involving another member, contact:

[email protected]

For billing, refunds, unauthorized charges, chargebacks, or payment disputes involving a direct Cuddle purchase, contact:

[email protected]

For suspected phishing, credential theft, or account compromise, contact:

[email protected]

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