Using the channel that best matches your issue helps Cuddle route and review your request.
Contact directory
General support
For account access, registration, invitations, profiles, browser access, features, matching, messaging, accessibility, or general technical help, contact:
Billing and refunds
For receipts, billing descriptors, Premium activation, refunds, duplicate or unauthorized charges, billing errors, chargebacks, or payment disputes involving a direct Cuddle purchase, contact:
Statutory cancellation rights
For a statutory cancellation, rescission, or another cancellation right provided by law, contact:
Some cancellation rights have specific deadlines or submission requirements. Follow the instructions provided at checkout, in your receipt, in the State-Specific Terms, or under applicable law.
Privacy and data rights
For privacy questions, access, correction, deletion, portability, consent withdrawal, cookie choices, opt-outs, authorized-agent requests, or eligible privacy appeals, contact:
Safety concerns
Use Cuddle’s available reporting tools or contact:
Use this channel for harassment, threats, scams, payment requests from another member, impersonation, photo misuse, sexual coercion, blackmail, exploitation, suspected minor use, or another safety concern.
Security concerns
For suspected account takeover, phishing, credential theft, suspicious login activity, malicious links, or security vulnerabilities, contact:
Formal legal notices
For formal legal notices or a Notice of Dispute under the Terms of Service, contact:
A general support request does not automatically qualify as a formal legal notice.
Enforcement appeals
For an enforcement appeal that Cuddle expressly makes available for a particular account action, contact:
Submitting an appeal does not guarantee reversal of the action.
Copyright complaints
For copyright-related complaints involving content on or connected to Cuddle, contact:
Other IP and rights complaints
For trademark, brand, name, logo, publicity, likeness, impersonation, doxxing, or other non-copyright rights concerns, contact:
Arbitration opt-out
For an arbitration opt-out or rejection of an eligible material arbitration change under the Terms of Service, contact:
Follow the applicable instructions and deadline in the Terms or specific notice.
What should I include?
Include information reasonably necessary to locate and understand your request, such as:
the email address associated with your account;
your profile name;
the approximate date and time;
the feature, purchase, account, or member involved;
the receipt or transaction reference, where relevant;
your browser and device, for technical issues;
a clear description of what happened; and
screenshots where lawful, safe, and reasonably necessary.
Keep your message truthful, relevant, and specific.
What should I not send?
Do not send the following through ordinary email:
passwords;
authentication or verification codes;
full payment-card numbers;
card security codes;
bank-account credentials;
private keys or wallet credentials;
identity-document images;
government identification;
photo or selfie review materials;
intimate content;
medical records;
information about minors; or
other unnecessary highly sensitive information.
If Cuddle reasonably requires sensitive information, it will provide specific instructions or an authenticated submission process.
What if I use the wrong channel?
Cuddle may reroute your request or ask you to submit it through the correct channel.
Using the wrong channel may delay review and may not satisfy a legal, contractual, cancellation, privacy, appeal, payment-dispute, or arbitration deadline.
For an ordinary question where you are unsure which team applies, contact General Support. For a time-sensitive or legally required submission, use the specific channel identified in the applicable terms or notice.
When will Cuddle respond?
Response times may vary depending on:
the type and complexity of the request;
whether additional information is required;
request volume;
account, safety, security, or payment review;
third-party payment timelines; and
legal or operational requirements.
For a time-sensitive request, keep records showing when, where, and how you submitted it.
Emergency situations
Cuddle’s contact channels are not emergency-response services and may not be monitored in real time.
If you or another person is in immediate danger or needs urgent assistance, contact local emergency services immediately.
Do not wait for Cuddle to respond before seeking emergency help.