Using the correct channel is important. A message sent to General Support does not automatically qualify as a formal legal notice, Notice of Dispute, arbitration opt-out, statutory cancellation, privacy request, or another specialized submission.
Formal legal notices
For formal legal communications that are not assigned to another specific process, contact:
Clearly identify:
the sender and any represented party;
the account or transaction involved, where applicable;
the legal or contractual basis of the notice;
the action or response requested;
any relevant deadline; and
a reliable response method.
An ordinary support, billing, privacy, safety, or appeal request is not automatically treated as a formal legal notice.
Notices of Dispute
Before beginning arbitration or another covered proceeding, you may be required to send a complete Notice of Dispute under Section 15 of the Terms of Service.
Send a Notice of Dispute to:
Your notice should include the information required by the Terms of Service, including:
your full legal name;
your current mailing address;
your account email or identifier, if applicable;
a reasonably detailed description of the dispute;
the legal or contractual basis, if known;
the relief requested;
a reasonable calculation of any requested monetary relief; and
your physical or electronic signature.
Review Section 15 of the Terms of Service before submitting the notice.
Arbitration opt-out
You may opt out of the arbitration requirement by submitting a valid written notice within thirty (30) days after first accepting the Terms, unless applicable law provides a longer period.
Send the notice to:
Include:
your full name;
your account email or identifier, if applicable;
a clear statement that you are opting out of arbitration;
your physical or electronic signature; and
the date you first accepted the Terms, if reasonably known.
Keep proof of timely submission.
An arbitration opt-out does not cancel your account, cancel Premium, create a refund, or affect eligible Service access.
Rejection of an eligible arbitration change
Where Cuddle’s notice or applicable law gives you the right to reject a material change to the arbitration terms, send the rejection to:
Follow the deadline and submission requirements stated in the applicable notice or Terms of Service.
Other specialized channels
Use the channel assigned to the substance of your request:
Billing, refunds, duplicate or unauthorized charges, chargebacks, and payment disputes: [email protected]
Statutory cancellation or rescission rights: [email protected]
Privacy and data-rights requests: [email protected]
Safety reports: [email protected]
Security concerns: [email protected]
Eligible enforcement appeals: [email protected]
Copyright complaints: [email protected]
Trademark, likeness, impersonation, and other non-copyright rights complaints: [email protected]
Sending a specialized request to the wrong channel may delay review and may not satisfy an applicable deadline or delivery requirement.
Service of process and compulsory requests
Sending a document to an ordinary Cuddle email address, support channel, employee, service provider, or publicly listed business address does not by itself constitute valid service of process.
Service of process must comply with applicable law and be directed to the legally appropriate registered agent, recipient, address, and method.
Subpoenas, court orders, warrants, law-enforcement requests, regulatory requests, and similar compulsory demands must also follow applicable legal requirements.
A routing question or courtesy electronic copy may be sent to:
Sending a courtesy copy does not mean that Cuddle has accepted formal service.
Information not to send by ordinary email
Do not send the following through ordinary email:
passwords;
authentication or verification codes;
full payment-card information;
bank-account credentials;
identity-document images;
government identification;
photo or selfie review materials;
private keys or wallet credentials;
intimate content;
medical records;
information about minors; or
other unnecessary highly sensitive information.
If sensitive material is reasonably required, Cuddle may provide specific instructions or an authenticated submission process.
Keep submission records
For a time-sensitive or legally significant submission, keep records showing:
the content submitted;
the address or channel used;
the date and time of transmission;
delivery or acknowledgment information; and
any related reference number.
Emergency situations
Cuddle’s legal, support, reporting, and email channels are not emergency-response services and may not be monitored in real time.
If you or another person is in immediate danger or needs urgent assistance, contact local emergency services immediately.
Learn more
Review Cuddle’s: