Choose the reporting channel based on the type of concern.
Copyright complaints
For content that you believe infringes a copyright that you own or are authorized to enforce, contact:
Your complaint should include:
your name and contact information;
identification of the copyrighted work;
identification of the reported content;
where the reported content appears on Cuddle;
an explanation of your ownership or authority;
the action you are requesting; and
any other information required by Cuddle’s Copyright / IP Complaints Policy or applicable law.
Attach or identify only the information reasonably necessary to review the complaint.
Not every copyright complaint is handled under the Digital Millennium Copyright Act.
If Cuddle publishes a specific DMCA designated-agent method, notice, counter-notification, or court-action notice intended to use that process must follow the published instructions.
Trademark, brand, name, and likeness complaints
For concerns involving:
trademarks;
brands, business names, or logos;
trade dress;
usernames, handles, or domains;
false affiliation or endorsement;
impersonation;
names, images, voices, biographies, or likenesses;
publicity or personality rights;
doxxing or misuse of private identifying information; or
other non-copyright rights,
contact:
Include:
the affected person, organization, or right;
the account or content involved;
where the content appears;
your ownership, authorization, or relationship to the affected person;
a brief explanation of the concern; and
the action you are requesting.
Cuddle may request reasonable confirmation of ownership, identity, depicted-person status, or representative authority.
Non-consensual intimate imagery and intimate abuse
Non-consensual intimate imagery is a safety concern and should not be submitted only as an ordinary copyright or trademark complaint.
This includes:
intimate images or videos shared without consent;
threats to publish intimate content;
intimate deepfakes;
nudification images;
manipulated intimate media;
sextortion or blackmail involving intimate content; and
intimate content involving or appearing to involve a minor.
Use Cuddle’s public no-login reporting method labeled substantially:
Report Non-Consensual Intimate Imagery
where available, or contact:
Do not pay, provide additional content, or continue communicating merely to collect evidence.
If there is immediate danger or a risk of serious harm, contact local emergency services.
Privacy requests are different
A complaint that another member misused your name, image, likeness, or private information may be submitted to:
A request to access, correct, delete, or obtain personal information held by Cuddle under applicable privacy law should be submitted to:
A rights complaint does not automatically become a privacy-law request, and a privacy request does not automatically require removal of content controlled by another person.
You may need to submit both requests separately if both processes apply.
What should I not send by ordinary email?
Do not send the following through ordinary email:
passwords;
authentication or verification codes;
full payment-card information;
bank-account credentials;
identity-document images;
government identification;
photo or selfie review materials;
private keys or wallet credentials;
unnecessary intimate content;
medical records;
information about minors; or
other unnecessary highly sensitive information.
If Cuddle reasonably needs sensitive information to confirm ownership, identity, depicted-person status, or representative authority, Cuddle may provide separate instructions or an authenticated submission process.
What happens after I submit a complaint?
Cuddle may review the reported content, account information, available records, and supporting information reasonably relevant to the complaint.
Depending on the circumstances, Cuddle may:
request additional information;
remove or restrict content;
limit account functionality;
notify the affected account where appropriate;
preserve relevant records;
reject an incomplete or unsupported complaint;
restore content where an applicable response process permits;
restrict, suspend, or terminate an account; or
take another action permitted by applicable law and Cuddle’s policies.
Submitting a complaint does not guarantee immediate removal, account termination, disclosure of another member’s information, financial recovery, or another particular result.
Cuddle may be unable to disclose confidential account information, internal reports, investigations, or enforcement details.
Responses and appeals
If Cuddle removes or restricts content and provides a specific response, counter-notification, or appeal process, follow the instructions included in the notice.
For an eligible ordinary enforcement appeal, contact:
The enforcement-appeal channel does not replace:
a copyright response;
a DMCA counter-notification;
a privacy appeal;
a court process; or
another legally required procedure.
False or abusive complaints
Complaints must be truthful and submitted in good faith.
Do not submit a complaint that is knowingly false, fabricated, misleading, abusive, retaliatory, or intended to harass another person.
Good-faith complaints are permitted even if Cuddle later determines that removal or enforcement is not appropriate.
Learn more
Review Cuddle’s: